Safety and trust
Most of our students are under 18, so safety comes first in everything we build.
How we keep students safe
Every teacher is screened
We check each teacher's identity (MyKad or MyPR), verify qualifications, contact two referees and collect a background declaration.
Every teacher is interviewed
Our team interviews every applicant by video, including a teaching demonstration and a safeguarding scenario, before they can teach.
Parents approve and can see everything
Students under 18 need a parent or guardian to approve their account. Parents can see bookings, payments and messages.
Conversations stay on MyTutoHub
Messages only happen inside MyTutoHub. Phone numbers, emails and links are hidden automatically, and anyone can report a message.
Recording only with consent
Classes are recorded only if the teacher and the parent (or a student aged 18 or over) both agree. Recordings can't be downloaded and are deleted after 30 days.
Fast help when it matters
Our trust and safety team acknowledges every safety report within one hour.
Who can teach on MyTutoHub
Teachers must be at least 18 years old and Malaysian citizens or permanent residents. They agree to our Child Safeguarding Code and must tell us straight away about any arrest or charge. We look into every concern raised about a teacher.
Who can learn on MyTutoHub
Students must be at least 13 years old. Students under 18 need a parent or guardian to approve their account before they can book, pay or send messages. Sometimes we ask a parent to verify their identity with MyKad, for example if something about the account looks unusual.
Ratings that keep standards high
After every class, students rate their teacher and teachers rate their students. Teachers who cancel late or don't turn up lose standing, and repeated problems lead to suspension.
Your data
We store personal data in Malaysia and handle it under the Personal Data Protection Act 2010. Parents can ask to see, correct or delete their child's data.
Report a concern
If you are worried about a student's safety, use Report a safety concern in the app or contact our team. If a child is in immediate danger, call 999.
MyTutoHub is opening soon
We are starting with a small group of screened teachers and inviting families subject by subject. Join the waitlist and we will invite you as soon as your subject opens.