How MyTutoHub works
From finding the right teacher to your first class, here is what to expect as a student or a parent.
Five steps to your first class
Create your account
Students aged 13 and over can sign up. If you are under 18, your parent or guardian gets an invitation to approve your account first.
Find a teacher
Search by subject, level, exam, price, rating, language of teaching and the times that suit you. Read reviews from other students.
Book a time
Choose one of the teacher's available times, or request a time that isn't listed.
Pay securely
Pay with FPX online banking, DuitNow, a debit or credit card, or an e-wallet. You see the full price before you pay.
Learn online
Join the classroom in your browser up to ten minutes before the start. You get reminders 24 hours and 15 minutes before.
When is my booking confirmed?
- Classes 7 or more days away are confirmed as soon as you pay.
- Classes less than 7 days away need the teacher to accept, unless the teacher has turned on instant confirmation. If the teacher declines or doesn't reply in time, you get a full refund automatically.
- Classes must be booked at least 12 hours before they start, so the teacher has time to prepare.
Can't find a time that suits you?
Choose Request a time on the teacher's profile and suggest up to three times. If the teacher accepts one, you get a payment link, and your class is confirmed as soon as you pay.
Changing or cancelling a class
| What happens | What you get back |
|---|---|
| You cancel 12 hours or more before the class | A full refund |
| You cancel less than 12 hours before the class | No refund: the teacher is paid, because the time was kept for you |
| The teacher cancels, at any time | A full refund |
| The teacher doesn't turn up | A full refund |
| A technical problem on our side stops the class | A full refund or a free new time, your choice |
You can also ask to move a class to a new time up to 12 hours before it starts. If the teacher agrees, there is no charge.
For parents and guardians
If your child is under 18, you approve their account and can see their bookings, classes, payments, ratings and messages. You also get copies of booking, payment and safety notices, and you can book and pay for classes yourself. Read more about safety.
After the class
You and your teacher are both asked to rate the class. Neither of you sees the other's rating until both have rated, so ratings stay honest.
MyTutoHub is opening soon
We are starting with a small group of screened teachers and inviting families subject by subject. Join the waitlist and we will invite you as soon as your subject opens.