Help and frequently asked questions
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Common questions about MyTutoHub
Who can use MyTutoHub?
Secondary school students in Malaysia from Form 1 to Form 6, aged 13 and over. Students under 18 need a parent or guardian to approve their account.
Who are the teachers?
Freelance teachers who are Malaysian citizens or permanent residents aged 18 or over. Every teacher is identity-checked, has qualifications and references verified, and is interviewed by our team before they can teach.
Do I need to install anything?
No. Classes run in your web browser on a laptop, tablet or phone with a camera and microphone. Use a recent version of Chrome, Edge, Safari or Firefox.
How do I pay?
With FPX online banking, DuitNow, a Visa or Mastercard debit or credit card, or an e-wallet such as Touch 'n Go eWallet, GrabPay or Boost. Prices are in Malaysian Ringgit.
Is my booking confirmed straight away?
Classes 7 or more days away are confirmed as soon as you pay. Closer classes need the teacher to accept, unless the teacher offers instant confirmation. If the teacher declines or doesn't reply in time, you get a full refund automatically.
What if I need to cancel?
Cancel 12 hours or more before the class for a full refund. If you cancel later, or don't join, there is no refund because the teacher kept the time for you. You can also ask to move the class up to 12 hours before it starts.
What if the teacher cancels?
You always get a full refund, automatically.
Is there a trial lesson?
No. Every class is a normal paid booking, and you can read a teacher's ratings and reviews before you book.
Are classes recorded?
Only if the teacher and the parent (or a student aged 18 or over) both agree before the class. Recordings can't be downloaded and are deleted after 30 days.
Can parents see what happens?
Yes. Parents and guardians can see their child's bookings, classes, payments, ratings and messages, and get copies of important notices.
What are MyTutoHub Rewards?
A discount on every class for students with strong ratings from their teachers. MyTutoHub pays for it, so teachers still earn their full amount.
How do I become a teacher?
Read Teach on MyTutoHub to see who can apply and how the application and interview work.
MyTutoHub is opening soon
We are starting with a small group of screened teachers and inviting families subject by subject. Join the waitlist and we will invite you as soon as your subject opens.