Pricing, payments and refunds
You always see the full price before you pay, and refunds are automatic whenever the rules say you should get one.
Prices at a glance
Fair price ranges
MyTutoHub sets a price range for each level and class type. Teachers choose their own hourly price within that range, so prices stay fair and predictable.
Small groups cost less
In a small group class, each student pays a lower price per hour than for one-to-one lessons.
MyTutoHub Rewards
Students with strong ratings from their teachers get a discount on every class. MyTutoHub pays for the discount, so teachers' pay is never cut.
How the price is worked out
Each teacher sets an hourly price for each subject and level they teach. A 90-minute class costs one and a half times the hourly price, and a 120-minute class costs twice the hourly price. At checkout you see:
- the class price,
- your MyTutoHub Rewards discount, if you have one, and
- the amount you pay.
Ways to pay
All prices are in Malaysian Ringgit (RM). You can pay with:
- FPX online banking
- DuitNow
- Debit and credit cards (Visa and Mastercard)
- E-wallets such as Touch 'n Go eWallet, GrabPay and Boost
Payments are handled by a payment gateway licensed in Malaysia. MyTutoHub never sees or stores your full card number. You get a receipt by email for every payment.
Refunds
Refunds go back to the account you paid from, automatically. You get a full refund when:
- you cancel 12 hours or more before the class,
- the teacher declines a booking or doesn't reply in time,
- the teacher cancels or doesn't turn up,
- a group class is cancelled because not enough students joined, or
- a technical problem on our side stops the class (you can choose a free new time instead).
If you cancel less than 12 hours before the class, or don't join it, there is no refund, because the teacher kept that time for you. See all the rules.
If a refund can't go back to your original payment method, for example because the account is closed, our finance team contacts you and pays it to your bank account instead.
Is there a subscription?
No. There is no subscription and no sign-up fee. You pay for each class you book, and MyTutoHub never holds a credit balance for you.
MyTutoHub is opening soon
We are starting with a small group of screened teachers and inviting families subject by subject. Join the waitlist and we will invite you as soon as your subject opens.